Q: I’m looking for general information on “Voice of the Customer”. Specifically, I’m putting a slide show presentation together and was interested in any guidance that you could offer, thanks.
A: Thank you for contacting ASQ. I received your request for information regarding voice of the customer. Voice of the customer can be defined as “expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the members of the providing organization” (from The Quality Improvement Glossary by Donald L. Siebels).
For more on this topic, please visit ASQ’s website.