Q: I was wondering if ASQ has any good information on managing QMS documentation. My company is working right now on finding a solution for a better way to manage QMS documentation. We have previewed some QMS document management software but think we can do all of the programming in house with Microsoft SharePoint. If you have any suggestions I would love to hear them.
A: Thank you for contacting ASQ. According to The Quality Improvement Glossary by Donald L. Siebels, a quality management system is “a formalized system that documents the structure, responsibilities, and procedures required to achieve effective customer satisfaction levels”.
For more on this topic, please visit ASQ’s website.